Update User Profile

1. Display the Update User Profile page: On the Main Menu, click Settings > User Profile.
   The page opens to the Profile tab by default.
2. Edit fields as necessary.
3. Click Save.
   Your user profile is updated.

Resetting your password and changing your password are different:

• If you forget your password, you can reset it by entering your Username on the ‘Forgot Password’ workflow (accessed from the login screen).

• When you know your password and you want to change it, you can use the Password tab on the Update User Profile page to change it.

• If you forget your Username, you can use the Forgot username? link on the ‘Forgot Password’ workflow (accessed from the login screen) to recover your username through an email verification to your registered email address.

To change your password:

1. Display the Update User Profile page: On the Main Menu, click Settings > User Profile.
2. Click the Password tab.
3. Current password — Enter your current password.
4. New password — Enter your new password.
5. New password (again) — Enter your new password again.
6. Click Save.
   A confirmation message appears.
7. If you entered an invalid password, athenaOne prompts you to enter a different password in the New password fields.

1. Click the Forgot Password? link.

2. Enter your Username and click Next.

3. Enter the verification code that was sent to your registered email address.

    

   Important

   Ensure your email address under Settings > User Profile is valid as the OTP will be sent to the email address provided there for verification. Also, you should have enrolled for at least one MFA factor.

   Email is used only for password recovery and is not considered an MFA factor.

   If you're an EPCS user, continue with the instructions below.

   Otherwise, skip to the Everyone Else section section, as applicable.

EPCS Users

1. You must use your EPCS factor to create a new password. Enter your security code and create a new password.

   • If you no longer have access to your EPCS device, your Identity Verification will need to be revoked in order to allow you the ability to reset your password with your other MFA Factor.

   • Your Trusted Individual (TI) will need to complete a new Identity Verification for you and you will need to add a new EPCS device in order to regain EPCS access.
     
     

2. Click Reset Password. The password is reset successfully. You can now log in to your account using your new password.

Everyone Else

1. You can authenticate using your enrolled MFA factor. In the example below, the user is enrolled with the Authenticator App (TOTP) method so enters the code from their authenticator app to finish resetting their password.
   
   

2. Once the verification is successful, you enter your new password.
   
   

3. Click Reset Password. The password is reset successfully. You can now log into your account using your new password.
   

SSO Users

If you are an SSO user and you want to reset your password, reach out to your practice administrator for assistance.

1. On the athenaOne login page, click Forgot password?.
   The Reset Your Password page appears.
2. Click forgot username?.
   The Email field appears.
3. Enter the email address associated with your athenaOne account on the Update User Profile page, and click Next Step.
   A confirmation message appears.
4. Check the email address associated with your athenaOne account and open the new email that contains your athenaOne username.
   • If you don't remember your password, enter your athenaOne username on the Reset Your Password page to start the password reset workflow.
   • If you know your password, click Return to login to display the login page.
     

Note: If you have multiple athenaOne usernames that all use the same email address, the email that you receive contains all your athenaOne usernames. You can select the username for which to reset the password.

1. Contact the practice administrator of the other practice to request the ID number for that practice.
2. Display the Update User Profile page: On the Main Menu, click Settings > User Profile.
3. Click the Access Requests tab.
   
4. Practice ID — Enter the practice ID for the practice that you need to access.
5. Click Send.
6. If you send a request in error or you no longer need access, click delete request.

Note: After the practice administrator approves your request, the Approved and Approved by fields are populated automatically.

Two-factor authentication is the use of two separate factors — something you know and something you have — to authenticate your identity to the application. In athenaClinicals, we use your athenaOne password as something you know and your VIP Access credential, stored on your mobile device, as something you have.

The DEA requires the use of two-factor authentication to reduce the risk of misuse of a prescriber's credentials from both internal and external threats. Even if a prescriber's first factor, the athenaOne password, is compromised, his or her credentials cannot be abused for fraudulent prescriptions in the prescriber's name because the prescriber is in control of the physical token.

Note: This procedure requires the EPCS Enrollment feature.

1. Display the Update User Profile page: On the Main Menu, click Settings > User Profile.
2. Click the Credentials tab.
3. Click Add new.
4. Click Download and install VIP Access from Symantec.
5. Follow the Symantec instructions to install a token to your desktop or mobile device.
6. Email address — Enter your email address.
7. Credential ID — Enter the credential ID on your token.
   Note: Make sure to enter the credential ID without spaces.
   
   
8. Nickname — Enter a nickname for your token (optional).
   This nickname is useful if you have multiple tokens.
9. Security code — Enter the security code on your token.
10. Click Continue.