Quick Reference — To add five or more Direct addresses for external clinical providers
To add five or more Direct addresses to athenaOne, submit a case to the CSC.
Note: If you have fewer than five Direct addresses for clinical providers that you want added to athenaOne, you can add the addresses yourself on the Suggest a Clinical Provider page. See To add a Direct address for an external clinical provider.
- Create an Excel spreadsheet that includes the following information for each provider whose Direct address you want added to athenaOne.
Note: This information should appear in separate columns on the spreadsheet. - Full name
- Address
- Phone number
- Fax number
- Direct address
- NPI (NPI is optional)
- Reason for change ("To add Direct address")
- Create a case for the CSC: On the Main
Menu, click Support and then click Create Case or Call.
The case classification page appears. - Click the Clinicals category.
- Click Clinical Provider Update and then click Create Online Case.
- Fill in the fields on the case creation page.
- athenaOne Record Type — Ignore this field.
- athenaOne Record ID — Ignore this field.
- Subject — Enter a subject for the support case, such as "Add Direct addresses."
- Description — Enter a description in this field, such as "Add attached list of Direct addresses to athenaOne."
- Click Create Online Case.
A case confirmation page appears with the case number. - Click Add Attachment and then select the Excel file that you created.
- You can track the progress of your case on the Support page of the Success Community.