Quick Reference — To add five or more Direct addresses for external clinical providers

athenaClinicals

 

To add five or more Direct addresses to athenaOne, submit a case to the CSC.

Note: If you have fewer than five Direct addresses for clinical providers that you want added to athenaOne, you can add the addresses yourself on the Suggest a Clinical Provider page. See To add a Direct address for an external clinical provider.

  1. Create an Excel spreadsheet that includes the following information for each provider whose Direct address you want added to athenaOne.
    Note: This information should appear in separate columns on the spreadsheet.
    1. Full name
    2. Address
    3. Phone number
    4. Fax number
    5. Direct address
    6. NPI (NPI is optional)
    7. Reason for change ("To add Direct address")
  2. Create a case for the CSC: On the Main Menu, click Support and then click Create Case or Call.
    The case classification page appears.
  3. Click the Clinicals category.
  4. Click Clinical Provider Update and then click Create Online Case.
  5. Fill in the fields on the case creation page.
    1. athenaOne Record Type — Ignore this field.
    2. athenaOne Record ID — Ignore this field.
    3. Subject — Enter a subject for the support case, such as "Add Direct addresses."
    4. Description — Enter a description in this field, such as "Add attached list of Direct addresses to athenaOne."
  6. Click Create Online Case.
    A case confirmation page appears with the case number.
  7. Click Add Attachment and then select the Excel file that you created.
  8. You can track the progress of your case on the Support page of the Success Community.