Quick Reference — To add a Direct address for an external clinical provider

athenaClinicals

 

If you know the Direct address of a clinical provider and that address is not shown on the Suggest a Clinical Provider page, you can add the address yourself.

Note: If you have five or more Direct addresses that you want added to athenaOne, submit a case to the CSC (see To add five or more Direct addresses for external clinical providers).

1. Display the Suggest a Clinical Provider page: On the Main Menu, click Settings > Clinicals. In the left menu, under Practice Links — Order Configuration, click Suggest a Clinical Provider.

Search for the clinical provider

2. In the fields at the top of the page, enter any information that you have to locate the clinical provider.
3. Click Find.
   Possible matches appear listed in alphabetical order according to the Name column.
   Tip: The Reset link clears all the search criteria from the fields.
4. Review the possible matches.
   Tip: Check several places in the list, based on how the original display name was formatted. Some common examples include: LASTNAME, FIRSTNAME or FIRSTNAME LASTNAME or DR. FIRSTNAME LASTNAME.
5. If the clinical provider is listed, click suggest update next to the clinical provider.
   The Suggest Change to Clinical Provider fields appear.
   Note: If the clinical provider you searched for does not appear in the search results, you can enter the information about the clinical provider — including the Direct address — by clicking Suggest New Clinical Provider (see To suggest a clinical provider).

Enter the Direct address for the matching clinical provider

6. Direct Address — Enter the Direct address for the provider.
   • If you are certain of the provider's Direct address, enter it in the Direct Address field.
   • If you want to search for or confirm the provider's Direct address, click Lookup.
     The Direct Address Search page opens.

Use the Direct Address Search page to find a Direct address

7. On the Direct Address Search page, information about the provider that already exists on the Suggest a Clinical Provider page appears in the filter fields. The table below the filter fields displays information about this provider from the DirectTrust provider repository, including the Direct address.
   
   1. Scroll the table to the right to display the Direct addresses.
      
   2. To select an address from the table on the Direct Address Search page, click Select Direct Address in the Actions column.
      The Suggest a Clinical Provider page appears again with the selected address displayed in the Direct Address field.

8. If the Direct address for the clinical provider does not appear in the table on the Direct Address Search page, you can use the filter fields to refine your search.
   
   1. To apply additional filters, click the Add filter option.
      The next filter field in the list appears. You can click the menu to select a different filter field.
   2. After you select filter options and enter the provider information in the filter fields, click the Search button.
      Your search results appear.
   3. Scroll the table to the right to display the Direct addresses.
      
   4. To select an address from the table on the Direct Address Search page, click Select Direct Address in the Actions column.
      The Suggest a Clinical Provider page appears again with the selected address displayed in the Direct Address field.

Complete your updates on the Suggest a Clinical Provider page

9. Reason for Suggestion — Enter "Adding Direct address."
10. Click Submit.
    athenahealth uploads Direct addresses to DirectTrust on a weekly basis. Your newly added Direct addresses will be available to other Health Information Service Providers (HISPs) after they download all Direct addresses from DirectTrust.