Quick Reference — To configure patient-facing information for a department

athenaCommunicator

 

You can configure a patient-facing name for a department. This name appears in email messages to patients and on the billing statements sent to patients. This name is also used in the greeting of automated calls and on the Patient Portal.

  1. Display the Departments page: On the Main Menu, click Settings >Billing. In the left menu, under Practice Links — Departments, click Departments.
  2. Locate the department that you want in the Departments list.
  3. Click the update link.
  4. Block in portal — Select N (No).

Patient Communication

  1. Display name — Enter the name for the department as it will appear in email messages to patients (Subject line, body, and signature of the email). This name is also used in the greeting of automated calls and on the Patient Portal, as well as on the billing statements sent to patients.
    Note: For billing statements, the name you enter in this field overrides the value entered in the Billing name field.
  2. SMS display name — Enter the shortened name for the department as it will appear in automated text messages to patients (20-character maximum).
  3. Display phone number — Enter the general contact phone number used in automated messages to patients. Patients can call this number to reach the office by phone.
  4. Click Save.