athenaOne Dental (for FQHCs) — Overview
athenaOne Dental is only available for FQHCs on athenaOne.
Read the full, end-to-end online user guides:
What is athenaOne® Dental?
athenaOne® Dental is a dental practice management application that is fully integrated with athenaOne®.
athenaOne® Dental offers dental providers a complete view of their patient’s health in a single record.
With athenaOne Dental’s full integration with athenaOne®, patients and staff are provided with a unified experience that adds comprehensive dental services designed specifically for community health centers.
Dental Case Routing — Internal and External
Use these instructions to learn more about creating a case and how to route it to the appropriate team.
-
Log into athenaOne.
-
On the Main Menu, click Support > Success Community > Contact Client Support Center.
-
Click Additional Services.
-
Click athenaOne Dental.
-
Click Create Online Case.
-
Complete the appropriate fields.
Tip: Please keep in mind a detailed description with patient IDs and screenshots will help expedite troubleshooting).
-
Click Create Online Case.
Read the user guides in full
What is athenaOne® Dental?
athenaOne® Dental is a dental practice management application that is fully integrated with athenaOne®.
athenaOne® Dental offers dental providers a complete view of their patient’s health in a single record.
With athenaOne Dental’s full integration with athenaOne®, patients and staff are provided with a unified experience that adds comprehensive dental services designed specifically for community health centers.
What is the athenaOne® Dental Billing Worklists for Encounter Corrections feature?
athenaOne® Dental Billing Worklists for Encounter Corrections provides the health center with additional encounter tracking and correcting features in preparation for billing. The Billing Worklists empower health centers with tools to manage the procedures as they go through the approval for billing processes. The Billing Worklists are a part of athenaOne® Dental’s Administrative, Clinical, and Dental Chart modules, making them convenient to use.
The Billing Worklists features allow the following encounter corrections:
-
Change insurance ID numbers.
-
Change insurance for the patient, including going from self-pay patient to insurance.
-
Change Sliding Fee schedules.
-
Change tooth numbers and surface areas.
-
Change an authorization number.
-
Void procedures and add new procedures.
-
Make updates to the Patient Profile.
Improved end-to-end online experience for athenaOneDental user guides
The content from the athenaOne Dental user guide was previously supported in O-help directly. To better ensure there is an online resource for athenaOne Dental help content that can be easily kept up-to-date with the latest releases of the user guides, we moved all athenaOne Dental content to end-to-end help experiences created as one-for-one representations of the PDFs.
athenaOne Dental user guide
See athenaOne® Dental user guide
The athenaOne® Dental user guide explains how athenaOne® Dental is integrated with athenaOne®, as well as how to use its features and tools, including scheduling appointments, creating and updating patient demographics, documenting dental clinical notes, and billing encounters.
athenaOne® Dental Billing Worklists for Encounter Corrections user guide
See athenaOne® Dental Billing Worklists for Encounter Corrections user guide
The athenaOne® Dental Billing Worklists for Encounter Corrections user guide explains how to use the Billing Worklists for Encounter Corrections’ features and worklist tools, including sending an encounter to be corrected, provider charting edits, updating patient profile information, and reapproving the encounter after its correction(s).
Note: The athenaOne® Dental Billing Worklists for Encounter Corrections user guide covers the Encounter Correction features only. The athenaOne® Dental Billing Worklists for Encounter Corrections user guide does not cover athenaOne® Dental’s general use features, refer to the athenaOne Dental user guide for additional help.
Relevant athenaOne workflows
You can use existing athenaOne features to complete the athenaOne Dental related workflows listed below.
The following workflows must be completed in the athenaOne.
If you're looking for more information about these workflows outside of what is described in O-help before completing these workflows, consult with your CSM, onboarding project team, or the CSC. On the Main Menu, click Support then Create Case or Call.
The following lists are intended to display each athenaOne Dental related athenaOne workflow as a link to their relevant O-help topics.
In the athenaOne Dental user guide, theses lists are unlinked, refer to the topics below for more information on the workflows listed in the "athenaOne® Functionalities" section of the athenaOne Dental user guide.
Highlighted athenaOne workflows
-
Patient Registration
See Patient Registration and Quickview.
Separate topics related to patient registration:-
Medical Insurance
See Patient Registration and Quickview or more information on patient insurance.
-
Household Income
See Patient Registration for more information on income information related to the patient, their family, or household.
-
Preferred Pharmacy
See Quickview for more infomation on setting a default pharmacy (located in Chart Home/Links/Care Summary section)
-
-
Electronic Prescription transmissions
See User Guide — Enhanced E-Prescribing with Surescripts -
Electronic Claims transmissions
See User Guide — Clearinghouses and EMC Receivers -
Posting Insurance payments
See Post Payment
Administrative Functionalities
General
-
Note: Find information on registering new patients and updating information
-
Note: Find information on registering new patients and updating information
-
Custom Fields (If applicable)
- Patient Portal Access
- Register Patient for Portal
-
Add Document (If applicable)
- Credit Card Processing
See Collect Payment
Note: Find information on collecting Credit Card Plus payments and non-Credit Card Plus payments. -
No Show List
See Appointment Cancellation Reasons and View patient appointments -
Phone Notes
See Patient Cases
Note: The recommended workflow in athenaOne to document a patient phone call is a using a Patient Case.
Clinical Inbox
-
Document Management
See Inbox (Clinician view) and Document View -
Referrals
See Document Classification: Admin — Referral and Document Classification: Clinical Document — Consult Note
Clinical Features
General
- Quickview: Add preferred pharmacy
See Quickview for more infomation on setting a default pharmacy (located in Chart Home/Links/Care Summary section) - Patient Cases
-
Add Document (If applicable)
- Register Patient for Portal
-
Patient Reminders
See User Guide — ReminderCall -
Phone Notes
See Patient Cases
Note: The recommended workflow in athenaOne to document a patient phone call is a using a Patient Case.
Clinical Inbox
-
Document Management
See Inbox (Clinician view) and Document View -
Health Records
See Document Classification: Medical Record Document — Historical Medical Record -
Referrals
See Document Classification: Admin — Referral and Document Classification: Clinical Document — Consult Note -
Prescriptions
See Document Classification: Prescription — New, Document Classification: Prescription — Classification, and Document Classification: Prescription — Prior Authorization Requests -
Referrals (with/without attachments)
See User Guide — Consult Order Progress Tracker
Encounter
-
Chart Tabs
See Patient Chart and User Guide — The 5-Stage Patient Encounter -
Histories
See History Section -
Visits
See Visits and Cases -
Add Diagnosis
See Diagnosis Lookup -
Sign Prescription Order
See Order Sign-Off -
Enter and sign referral order(s)
See Quick Reference — To enter a consult order and User Guide — Authorizations and Referrals -
Close the Encounter
See User Guide — The 5-Stage Patient Encounter
Note: For information on closing the encounter, see the Complete the Sign-off stage section.