User Guide — athenaCoordinator for athenaClinicals

athenaClinicals + athenaCoordinator

athenaCoordinator is a cloud-based care coordination product and service offering that assists in care coordination between ordering senders and receivers of those orders. athenaCoordinator facilitates the exchange of clean and meaningful data between ordering physicians and the receivers of orders throughout the healthcare supply chain. It is designed to benefit everyone in the healthcare supply chain.

 

You must have the Clinicals role to view, edit, and submit requisitions.

 

You must have the "Order/Prescription Sign-Off" role to sign orders. You must sign an order before you can submit it to athenaCoordinator.

 

Ordering Providers do not sign a contract, but they need to sign up to send orders — just enough information to create them as a Provider in athenaOne (last and first name, NPI, etc.).

 

 

 

As providers and healthcare systems become more accountable for the quality of care and the associated costs of providing that care, they increasingly look to companies like athenahealth, Inc., and single national networks like athenaOne to help them improve the quality and costs associated with care coordination.

 

 

athenahealth has one product offering for receiving facilities that do not use any other athenahealth service:

 

athenaCoordinator Core — This service enables the facility to receive orders transmitted from an athenaOne sending practice. This service affords receiving providers precedence in a sending practice's clinical provider selector, by indicating that they are part of the athenahealth network. The receiving provider also has access to the Coordinator Core Portal to view a historical record of all the orders sent to them from an athenahealth sending practice.

 

If your practice is an athenaCoordinator Core receiver, your faxed orders display "powered by athenahealth," so that you know which orders were sent to you by an athenaClinicals practice. This text helps you identify the orders that appear on your invoice with a transmission fee.

 

 

 

athenaClinicals users can send orders to athenaCoordinator Core receivers by selecting a clinical provider with an olive branch or olive branch and plus sign icon in the clinical provider selector tool.

 

If you send an order to an athenaCoordinator Core receiver, your workflow is the same as when you send an order to a non-athenaCoordinator provider. The athenaCoordinator Core receiver benefits because they receive the order in a portal if they do not use the athenaClinicals service. If the receiver uses athenaClinicals, athenaOne sends a confirmation note back to the sender after the patient appointment is scheduled.

 

If you send an order to an athenaOne for Hospitals receiver, the receiving clinical provider performs the insurance verification, precertification, and preregistration. Your practice must follow the athenaOne for Hospitals integrated order sending workflow to be eligible for these services.

 

athenaCoordinator requisition

An order (or set of orders) sent electronically from an athenaClinicals practice to a receiving facility using athenaCoordinator is called a "requisition." You can think of a requisition as an electronic "package" of the procedures or tests that you want the receiver to fulfill for the same patient at the same time. One requisition can contain multiple clinical orders.

 

You can access your athenaCoordinator requisitions as follows: On the Main Menu, click Patients. Under Care Coordination, click Coordinator Inbox, or in the Clinical Inbox, click athenaCoordinator requisitions.

 

With the integration of athenaCoordinator, athenaClinicals users can electronically submit requisitions to a receiving hospital facility, view the status of requisitions, and update and track any associated precertification tasks directly within athenaClinicals.

 

The athenaCoordinator Operations team handles precertification for these requisitions if the Pre-certify field is set to "athenahealth." athenaOne electronically transmits the requisition to the receiving facility and sends real-time status updates back to the sending practice, so the practice can track the requisition.

 

 

After orders are tied to a requisition, the linked orders do not appear as separate lines in the Clinical Inbox. Instead, the requisition appears in place of the orders. Like other orders, requisitions appear in the Clinical Inbox in the Orders/Rxs/Auths column only if they are not yet submitted.

 

 

 

Requisition is also a clinical document class that you can use in task assignment overrides (TAOs). But your practice should not need to create new TAOs to begin using the integrated athenaClinicals-athenaCoordinator functionality for the following reasons:

  • athenaOne initially assigns the requisition to the same inbox as the order from which the requisition was created.
  • You can manually assign requisitions to any other inbox using the "Leave in SUBMIT to ____" action.
  • If you use the "Return to SUBMIT" action after the requisition was submitted, it is assigned to the same inbox to which it was last assigned.


 

 

When you use athenaClinicals with athenaCoordinator, you can edit pre-scheduling checklist items in athenaClinicals after submitting an order. athenaOne controls this feature through a department-level setting. You can contact the CSC to enable this feature at the department level.

Note: When you send a surgery or procedure order to a non-athenaCoordinator receiver, you cannot edit the checklist after you submit the order.