User Guide — How to Correct Claims in Hold Queues
Use this guide to help you resolve rejected or denied claims. Kick codes are organized by claim status (HOLD or MGRHOLD).
If you need further assistance, please contact the CSC by selecting Support > Create Case or Call in the Main Menu.
MGRHOLD Worklist kick codes
Click a kick code link to view detailed instructions for resolving claims with that kick code
CBOHOLD Worklist
Claims held in this worklist should only be worked by athenahealth staff. You can view these claims to ensure full transparency in the work that athenahealth is doing on your behalf.