Quick Reference — To update an insurance
card image
- Display the Update Insurance Card Image page: On the Quickview or Check-in page, under the Insurances heading, click Update/Delete card image next to the Insurance Card Image field.
- Click Update Image at the bottom of the page.
A warning appears: "Are you sure you want to update this image?" - Click OK
to update
the image.
The card image is removed from the Update Insurance Card Image page. - If you already scanned and saved the new insurance card image, click Browse and then locate and select the card image file. (You can also drag and drop the image file onto the Update Insurance Card Image page.)
- If you have not yet scanned the new insurance card, follow the instructions for the scanner you're using.
- For the Ambir or Inuvio scanner, feed the card through the scanner. After the card is completely scanned, click Show Preview.
- For the Burroughs scanner, click the Scan button. After the blue light on the device changes from blinking to solid, feed the card through the scanner. The image appears automatically on the screen.
- If the image
does not appear after you scan the card (or click Show Preview), a warning message may appear: "The card image specified in Settings, c:\card-AB.jpg could not
be opened, this is an invalid path." If this warning message
appears:
- Wait a few seconds while the image is saved.
- If you are using the Ambir or Inuvio scanner, click the Show Preview button again.
- If your file name still does not appear, contact the CSC by selecting Support > Create Case or Call in the Main Menu to configure this setting.
Note: To correct issues related to a misaligned, illegible, or otherwise imperfect image, re-scan the card. You cannot modify the image in athenaOne after it is scanned.
- Verify that
the insurance card image is for the correct patient, is positioned correctly, and is legible,
and then click the Save button.
The Quickview or Check-in page reappears.