Quick Reference — To display a patient's credit card payment history on the Patient Portal
On the Payment History tab of the Patient Portal, your patients can see a complete history of credit card payments made to your practice for healthcare visits, with links to view each receipt. The Payment History page displays these credit card payments:
- Payments made online using the Patient Portal, the Online Statement-based Experience (formerly QuickPay Portal), and the Guest Payment service
- Credit card payments made during patient self check-in
- Credit card payments made at the front desk, over the phone, and sent in the mail
Patients and family members with access to the patient account on the Patient Portal can view the payment history, print the page, and print receipts of credit card payments.
Note: Patients who are also guarantors or authorized family members can see payments made for their own healthcare expenses when they log on to their Patient Portal account as themselves. If the guarantor or family member has access to a dependent's Patient Portal account, the guarantor or family member can log on to the patient's Patient Portal account to view the dependent's past payments.
Instructions for patients to review the payment history
- Log on to your Patient Portal account with your email address and password.
- Click Billing & Payments on the left side of the page.
The Billing & Payments page appears. - Scroll down to the Billing History section.
The first three payments are shown. - To view a statement from a past visit, click Statements from the Billing History menu.
You can then click View PDF to view and print a PDF of the statement. - To display and print a receipt:
- Click View receipt for the selected payment.
A new window opens that displays the details about that single payment. - To print the receipt, click the print icon
.
- Click View receipt for the selected payment.