Communicator Branding

Patient Portal branding settings apply at the practice and brand levels (if your practice uses the athenaCommunicator Brands feature), but not at the department or provider level.

Note: Practices that use only athenaCollector with the ReminderCall service can view their practice logo and email branding settings on this page.

1. Display the Communicator Branding page: On the Main Menu, click Settings > Communicator. In the left menu, under Practice Links — Patient Portal, click Communicator Branding.
• For practices that use the athenaClinicals PIC: On the Main Menu, click Settings > Clinicals. In the left menu, under Practice Links — Other, click Communicator Branding.
• For practices that use athenaCollector and ReminderCall: On the Main Menu, click Settings > Schedule. In the left menu, under Practice Links — Communicator, click Communicator Branding.
  

The Communicator Branding page opens, with the practice-wide settings displayed.



2. Brand or practice — If your practice uses the athenaCommunicator Brands feature, you can view the branding settings for the practice or a brand by selecting the brand or practice name from the menu.
   
   
3. Review the branding settings. For a list of settings and descriptions, see the Field Reference.
   Note: To update the settings on this page, please contact the CSC by selecting Support > Create Case or Call in the Main Menu.
   

The audit history shows all changes made to the branding settings of the Patient Portal or Patient Information Center for the practice or a brand (if your practice uses the athenaCommunicator Brands feature). Each area of the Communicator Branding page (General, Portal/Email Logo, and Portal Design) has its own audit history.

Note: For a brand, the Audit history link is "grayed out" if the brand inherits its settings from the practice; in this case, display the audit history at the practice level to see any changes.

1. Display the Communicator Branding page: On the Main Menu, click Settings > Communicator. In the left menu, under Practice Links — Patient Portal, click Communicator Branding.
• For practices that use the athenaClinicals PIC: On the Main Menu, click Settings > Clinicals. In the left menu, under Practice Links — Other, click Communicator Branding.
• For practices that use athenaCollector and ReminderCall: On the Main Menu, click Settings > Schedule. In the left menu, under Practice Links — Communicator, click Communicator Branding.
  

The Communicator Branding page opens, with the practice-wide settings displayed.

2. Brand or practice — If your practice uses the athenaCommunicator Brands feature, you can view the audit history for the practice or a brand by selecting the brand or practice name from the menu.
   
   
3. Click Audit history in the section of the page for which you want to view the audit history (for example, the General section).
   Note: If no changes have been made to the Patient Portal or PIC branding settings since the Patient Portal or PIC was implemented, the Audit history link is "grayed out" and you cannot click the link.
4. When you finish viewing the audit history, click the Close (X) icon.

Note: These settings do not apply to the Patient Information Center.

Note: These settings cannot be customized for the Patient Information Center.

Guidance on choosing accessible colors

Creating accessible digital experiences is crucial for ensuring patients with disabilities can manage care for themselves and others. athenahealth's Patient Portal aims for conformance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. For more information, go to our Accessibility Statement.

 

To ensure the most accessible digital experience for patients, we do not recommend making changes to font color, font styling, font background color, or button colors. If you choose to customize these settings, use the guidance below to ensure that your customized branding conforms to WCAG 2.1 Level AA standards.

 

Refer to the Deque Color Contrast Analyzer for the following Portal Design settings:

• Button color (primary and secondary): Color contrast ratio must be 3:1 against background color #fffffff

• Hover state color: When selecting the hover color, make sure the button color, when compared to the hover state colors, has a 3:1 color contrast ratio for non-text contrast requirements as per Success Criterion 1.4.11: Non-text Contrast.

• Disabled buttons are not included in these checks as exempt from the Success Criterion 1.4.3: Contrast (Minimum).

Best practices for accessible patient-facing custom messages

The Portal Settings page allows practices to add custom messages to various parts of the Patient Portal. Use the following guidance to create accessible content. Refer to the Deque Color Contrast Analyzer for checking color contrast.

• Font color and background color: Font color must have a color contrast of 3:1 against the background color for large text and 4.5:1 for normal text .

 

Note: Check the sign-in message font color against background color #f2f2f2, unless you set your own background color within the editor. Check all other custom messages against background color #ffffff if no background color is set within the editor.