Practice Files

1. Display the Practice Files page: On the Main Menu, click Settings >Practice Manager. In the left menu,under Practice Links — Miscellaneous, click Practice Files.
2. Click Add new.
3. Click the Choose File button and select the file to upload. The path and filename appear in the File text box.
4. Category — Select the file category.
5. Type — Select the document type from the list.
6. Notes — Enter any notes to associate with the file (optional). The character limit is roughly five lines of text.
7. Click Save.
   The file appears at the top of the list of files. (The list is sorted by the Uploaded column, most recent files at the top of the list.)
8. Please notify athenahealth that you uploaded a file from athenaOne by clicking Support > Success Community. In the Support Cases section, click Contact Client Support Center. athenahealth does not receive automatic notification.

 

This procedure requires that the ERA File Upload feature be enabled for your organization.

Note: You can also upload ERA files using the Submit Remittance tab of the Manage Remittance page and using the Remittance Record page.

1. Display the Practice Files page: On the Main Menu, click Settings >Practice Manager. In the left menu,under Practice Links — Miscellaneous, click Practice Files.
2. Click Add new.
3. Click the Choose File button and select the zip file to upload.
4. Category — Select the ERA Upload category.
5. Notes — Include this text in the Notes field: "835 Files."
6. Click Save.
   athenahealth is automatically notified that you uploaded an ERA file.

 

You can upload QRDA I files from your legacy EHR system so that Persivia can aggregate them with your athenaOne data for the current eCQM reporting period. The aggregated data is displayed on the Persivia eCQM dashboard.

Note: Persivia requires six weeks to compile the data.

 

Persivia recommends using the 2017 format QRDA files to ensure full consumption of the files by Persivia; if any format differences exist, some data may be dropped or the files may fail. The incoming QRDA I file for upload must be in .xml format and follow this naming convention:

cmsid_"qrda1"_yyyymmdd_patientid.xml

For example, a file could be named:
123456_"qrda1"_20190101_patientid.xml.

 

To upload a QRDA I file to athenaOne:

1. Display the Practice Files page: On the Main Menu, click Settings >Practice Manager. In the left menu,under Practice Links — Miscellaneous, click Practice Files.
2. Click Add new.
   The Add Practice File section expands.
3. Click the Choose File button and select the file to upload.
   The file must be in .xml format and follow this naming convention: cmsid_"qrda1"_yyyymmdd_patientid.xml (for example, 123456_"qrda1"_20190101_patientid.xml).
4. Category — Select QRDA Files.
5. Type — Select QRDA Files.
6. Notes — Enter any notes to associate with the file. The character limit is roughly five lines of text.
7. Click Save.
   The file appears at the top of the list of files. (The list is sorted by the Uploaded column, with the most recent files at the top.)
8. Notify athenahealth that you uploaded a file from athenaOne by clicking Support > Success Community. In the Support Cases section, click Contact Client Support Center.

After a CCDA data export job is completed, you can download and display the files using the Practice Files 2.0 page.

1. Display the Practice Files 2.0 page: On the Main Menu, click Settings >Practice Manager. In the left menu,under Practice Links — Miscellaneousubl, click Practice Files 2.0.
2. You can search for CCDA export files from the list of Practice files by filtering for CATEGORY = Data Archive and TYPE = CCDA. The filter function is available to the right of the search box on Practice Files 2.0 page.
3. Click the download link. The .zip file contains:
   • One .xml file per patient ID for ambulatory patients.
   • Two .xml files per patient ID for hospital patients. One .xml file contains ambulatory information, and the other file contains hospital information.
4. Unzip the file to extract each .xml file in it.
5. Open the .xml file for a patient in a browser window to view the exported CCDA file for that patient.
   For more information about the format of the .xml file, see Format of the downloaded CCDA file.

 

If a patient safety issue generates an impact report for your organization, your Customer Success Manager sends an email alert to the patient safety contact person at your organization (one or more contact persons are designated by your Customer Success Manager). This email includes a link to the Practice Files page, where you can access the list of patients who may be affected by the patient safety issue.

Note: Patient safety issues that do not generate an impact report appear in your athenaNetwork postings.

 

To access the patient safety report for the first time, you must click the link in the email. After the document is displayed using the email link, any user with the Billing Admin: Practice Files permission can view the report.

Important: To ensure that you receive email messages about patient safety, please allow traffic to comms.athenahealth.com or the athenahealth email IP address: 13.111.14.10.

 

If your organization is part of a reporting network

A reporting network includes a parent organization and the smaller entities under it. A reporting network connects all practices within an organization, allowing you to standardize certain configurations and policies throughout the organization and allowing athenahealth to provide performance metrics for your entire organization. For more information about reporting networks, see Reporting Networks.

 

If your organization uses a reporting network, administrators who oversee patient safety for the organization can access all impact reports associated with the reporting network on the Practice Files page. After the patient safety contact clicks the link in the athenahealth email, the patient safety impact reports can be viewed by users with access to the reporting network and to the Practice Files page.

 

Administrators can also forward patient safety report emails from athenahealth to other patient safety contacts within the organization, directing them to access practice-specific impact reports.

Note: If you are part of a reporting network, your notification email contains additional instructions to access the Practice Files page for the entire organization.

 

 

To enable the ERA File Upload feature, please contact the CSC from athenaOne by clicking Support > Success Community. In the Support Cases section, click Contact Client Support Center, and request a case for Practice Files ERA Upload Process.

Note: You can also upload ERA files using the Submit Remittance tab of the Manage Remittance page and using the Remittance Record page.