Document Classification Overview
athenaOne for Hospitals & Health Systems
Clinical documents are classified in athenaOne to provide guidance for working with these documents.
As your co-sourcing partner, athenahealth is responsible for processing all documents received from external providers (pharmacies, labs, hospitals, etc.), all documents transferred between departments in the same organization, and all documents sent via athenaFax to other practices that also use athenaClinicals. Inbound documents processed by athenahealth appear in the documents section of the associated Patient Chart and in your Clinical Inbox for review. Lab and imaging results are matched to their associated orders. Your practice is responsible for processing all documents sent from your practice to athenahealth (including documents received via mail/courier, documents brought in by the patient, as well as any documents generated within the practice as part of or ancillary to the patient encounter).
Click the links in the table below to see instructions for how to reclassify each type of document, or see User Guide — Document Classifications and Guidance for an overview of all document classifications and general resolution guidelines.