Document Classification: Imaging/Diagnostic Result

Examples of Imaging/Diagnostic Result documents

Barium swallow evaluation or report
Bone density scan
Echocardiogram
Electrocardiogram
Fetal non-stress test
Holter monitor report
Screening and diagnostic mammogram
Pulmonary function test
X-ray, CT or MRI test
Ultrasound
Electromyogram
Nerve conduction studies
Myocardial perfusion SPECT test
Stress test
Pulse oximetry result
Colonoscopy, cystoscopy

To view consolidated Lab/Imaging result tasks

By default, consolidated tasks contain in a single document all lab or imaging results from a patient encounter or order group. If you prefer to consolidate lab and imaging results by patient, instead of by encounter or order group, you can request this option by creating a support case (for more information, see About consolidated tasks).

To reclassify a document task

From the Process Document page

From the document task, scroll down to the bottom of the document image.
Click Process Document below the document image to display the Process Document page.
Thumbnails of all the pages that were uploaded with this document are displayed horizontally across the top of the screen.
Note: The Process Document link only appears for faxed documents or uploaded documents that have a file type of .pdf or .tiff.
Class — Select a document classification.
Click Save.

From the Actions section of a document task

Note: You can reclassify any document in REVIEW, SUBMITTED, or CLOSED status, assigned to PRACTICE or to any practice user.

In the patient chart, click the Find tab at the top of the list of chart tabs to search for and select the document you need.
At the bottom of the document, click view actions.
Click the Reclassify document option and select the new classification from the menu.
Note: If you do not see this action, click more actions. Additional options appear.
Click Save. The document task is reclassified according to your selection.

To update incorrect document information

If a document has blank or incorrect fields (such as the wrong patient name, classification, or provider) and you can see the correct information in the document image, you can return the document to athenaError so that athenahealth can correct the issue and reprocess the document for you.

Display the document.
Scroll down to the very bottom of the screen, just above the Save and Cancel buttons, and click view actions.
If the athenaError option is not visible, click more actions.
Select the athenaError option.

The Action note field turns yellow.
Action note — Enter an action note to indicate why the document is being returned (for example, incorrect patient name, classification, etc.). This note is required so that athenahealth knows what corrective action to take.
Click Save.

To add a document label

Document labels are used for clinical and administrative documents in athenaClinicals.

Chart readability starts with good document labeling. A document label tells the user what a document contains without requiring the user to open it. Patient charts that lack clear, structured labels make it difficult for providers to quickly understand details of the patient's history and efficiently locate the documents that they care most about. For these reasons, athenahealth requires all incoming documents to have a quality label.

Note: The majority of documents received by interface and more than half of documents processed by athenahealth already have a quality label before you receive them and do not require further labeling.

Display the Process Document page: In the Clinical Inbox, select Type from the View by: menu at the top of the Inbox. Click the Unknown Documents row, and then click the faxed document to process.
Document Label — Click Select a document label to open the document label selector.
If you do not find an appropriate label in the Frequently used document labels section of the document label selector, search the full list of labels using the search bar at the top of the selector, and select a label for the document.
If you cannot find an appropriate label after searching the full list of labels:
1. Click the Document label not listed link at the bottom of the selector.
  Note: To suggest additions to the global document label list, open a support case by selecting Support > Create Case or Call in the Main Menu.
2. Internal Note — Enter a description of the document in this field.

To tie an order to a document

About document labels and tie-to-orders

All document classifications require a document label. When a tie-to-order (TTO) is available and tied to an open order by athenahealth or by your practice, the document label is added automatically. Otherwise, your practice must enter a document label.

Tip: You can create a task assignment override to route this responsibility to your staff.

The following document classifications can be tied to orders:

athenahealth follows these rules when tying an open order:

The ordering ("to") provider matches the provider on the document and TTO
The order date is on or before the collected/procedure date (orders tied within one year)
The order matches the content of the document

When an order is tied to an incoming result, reviewed, and closed by the provider, this closes the loop for the order, but the order remains available to tie to future results. The order will generate an athenahealth action note to notify you what document ID it was tied to.

Future orders cannot be tied. Please ensure that when you create a tie-to-order, it is prior to, or same day as, the date of service.

Note: Tying a lab result document to an order may take up to 120 days, and tying imaging / diagnostic results and any clinical documents to open orders may take up to a year.

How does a result appear in the patient chart when tied to an order?

When a result is tied to an open order, the order type appears in the patient chart (noted as generated in athenaOne), followed by the date of service. If the Date of Service field in the tied document is left blank, the patient chart shows the date the results were received. Internal notes appear below the order type and date.

The test result appears to the left of the order type. If the result document was received through interfacing, the test result is marked either Abnormal or Normal. If the result document was received through faxing, the test result is marked as Unknown.

athenahealth processes documents by patient name, so all results related to an order appear as tied to the appropriate order.

To tie a result to an order

Display the patient chart or the Clinical Inbox.
Open a result in REVIEW status.
Click Select a document label for the result.
Select a Document Label using one of three methods:
Note: A descriptive Document Label is critical so providers can read and review the chart efficiently.
- Search — Enter a few characters and select a label from the list that appears. This labels the result but does not tie it to an order.
- Recent orders — Select a label from recent orders. This labels the result and ties it to an order.
  Note: You must select Recent orders to both label a result and tie it to an order.
- Frequently used document labels — Select a frequently used label. This labels the result but does not tie it to an order.

The Document Label displays the selected label. This ties the result to the order.