Prescription Card Image

How do I get to this page?

On the Quickview or Check-in page, under the Insurances heading, click Add card image next to the Prescription field

User access and permissions

You must be able to access the Quickview or Check-in page.

Step-by-step instructions

To add a prescription card image to an existing insurance package

To add a prescription card image using the Burroughs ID card scanner

To scan cards, the Burroughs check and ID card scanner device must have approximately 2 inches of room behind it. The device comes with an extender that ensures the required spacing.

Display the Prescription Card Image page: On the Quickview or Check-in page, under the Insurances heading, click Add card image next to the Prescription field.
The Prescription Card Image page appears.
If you already scanned and saved the prescription card image, click Browse and then locate and select the card image file. (You can also drag and drop the image file onto the Prescription Card Image page.)
If you have not yet scanned the prescription card, follow these instructions.

Click the Scan button.
Note: Wait for the blue light on the device to change from blinking to solid before you feed the card through the scanner.
Insert the card into the device's left slot. The front of the card must face outward.

The card moves through the device.
When the card stops moving, remove the card from the Burroughs device.
The scanned image is displayed on the Prescription Card Image page.

Validate the image on the Prescription Card Image page against the prescription card.
Click the Save button.
The Quickview or Check-in page reappears.

To update a prescription card image

On the Quickview or Check-in page, click the Update/Delete card image link next to the Prescription field.
The Prescription Card Image page appears, with the image displayed.
Click Update Image at the bottom of the page.
A warning message appears: "Are you sure you want to update this image?"
Click OK to update the image. The Update Prescription Card Image view of the Prescription Card Image page appears with the image removed.
If you already scanned and saved the new prescription card image, click Browse and then locate and select the card image file. (You can also drag and drop the image file onto the Prescription Card Image page.)
If you have not yet scanned the new prescription card, follow the instructions for the scanner you're using.
- For the Ambir or Inuvio scanner, feed the card through the scanner. After the card is completely scanned, click Show Preview.
- For the Burroughs scanner, click the Scan button. After the blue light on the device changes from blinking to solid, feed the card through the scanner. The image appears automatically on the screen.
If the image does not appear after you scan the card (or click Show Preview), a warning message may appear: "The card image specified in Settings, c:\card-AB.jpg could not be opened, this is an invalid path." If this warning message appears:
1. Wait a few seconds while the image is saved.
2. If you are using the Ambir or Inuvio scanner, click the Show Preview button again.
3. If your file name still does not appear, contact the CSC by selecting Support > Create Case or Call in the Main Menu to configure this setting.
Note: To correct issues related to a misaligned, illegible, or otherwise imperfect image, re-scan the card. You cannot modify the image in athenaOne after it is scanned.
Verify that the prescription card image is for the correct patient, is positioned correctly, and is legible, and then click the Save button.
The Quickview or Check-in page reappears.

Features and workflows

athenaEnterprise organizations can add Prescription Card to the list of shared CPI fields. To add this option to the Common Patient Index, please contact the CSC by selecting Support > Create Case or Call in the Main Menu.