Patient Experience Best Practices
athenahealth sets your practice and your patients up for success.
Use this hub to discover...
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Best practice configurations for the functionality of Patient Experience products (athenaCommunicator)
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Benefits of functionality
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Objection handling
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Supporting metrics for enablement
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KPIs
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Support resources
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Reporting
Click the icon in each cell to jump to the corresponding page.
| Feature name | Overview Information | Configuration Settings |
| athenaPatient | 
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| Automated Wellness Outreach (AWO) |
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| Card on File |
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| Custom GroupCall |
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| Live Operator Service |
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| Notification Pay |
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| Order Reminders |
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| Patient-Initiated Payment Plans |
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| Patient Portal |
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| Patient Self-Scheduling |
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| Payment via Mail |
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N/A |
| Population Health |
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| Prepayment Plans |
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| ReminderCall |
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| ResultsCall |
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| Self Check-In |
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| Self-Pay Reminders |
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| Staff-Initiated Payment Plans |
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| Standard GroupCall |
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| Statement Pay |
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